Two Senate Democrats called on Southwest to provide “significant” compensation for stranded travelers, saying that the airline has the money because it plans to pay $428 million in dividends next month. In Congress, the Senate Commerce Committee also promised an investigation. “Because what we’re seeing right now, from the system and the flights themselves to the inability to reach anybody on a customer service phone line, it is just completely unacceptable,” Buttigieg told CBS early Wednesday. Transportation Secretary Pete Buttigieg, who has criticized airlines for previous disruptions, said his agency would examine the causes of Southwest’s widespread cancellations and whether the airline was meeting its legal obligations to stranded customers. The airline is now drawing unwanted attention from Washington. “For now, I want you to know that we are committed to that.” For starters, airlines withheld at least 10 billion in unpaid refunds and unused flight credits after the pandemic forced people not to fly in 2020 and beyond. “We have some real work to do in making this right,” said Jordan, a 34-year Southwest veteran who became CEO in February. Apologized for the flight cancellations and delays Southwest Airlines extends a tremendous apology to our Customers and Employees for the flight cancellations and delays which occurred. This week, with cancellations from other major airlines ranging from none to 2%, Southwest has canceled nearly 10,000 flights as of Wednesday and warned of thousands more Thursday and Friday, according to FlightAware. The operational systems of Southwest have been uniquely effected, so much so that the federal government is now investigating what happened at the Dallas carrier, which has frustrated its own flight and ground crews as well. early Wednesday were from Southwest, which has been unable to recover from ferocious winter storms that raked large swaths of the country over the weekend. DALLAS (AP) - Families hoping to catch a Southwest Airlines flight after days of cancellations, missing luggage and missed family connections suffered through another wave of scrubbed flights, with another 2,500 pulled from arrival and departure boards Wednesday.Įxhausted travelers sought passage by other means using different airlines, rental cars, or trains - or they’ve simply given up.Īccording to the FlightAware tracking service, more than 91% of all canceled flights in the U.S.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |